Frequently Asked Questions:

1. What are the primary benefits to owning an MVP plan?
   1. Financial assurance against costly repairs for covered mechanical failures
   2. Future protection against inflation of expenses on covered repairs
   3. May increase the vehicle resale value
2. What type of coverage is available?
   1. Three main levels of coverage are available. Most vehicles will be eligible for all three levels.
      • MVP Basic
      • MVP Preferred
      • MVP Supreme
3. Who is the company that administers or financially backs my vehicle protection plan?
   1. Your vehicle protection plan is insured and backed by Protective Life, a financial services company headquartered in Birmingham, AL. Protective is proud to work closely with your dealer to ensure that the car you buy is covered by a vehicle protection plan that meets you needs. And in the event you need to file a claim, your repair facility will deal directly with Protective. Protective Life is a publicly traded company on the NYSE under the ticket symbol "PL."
4. Do I have to get my vehicle inspected? If so, how much does it cost?
   1. No vehicle inspection is required.
5. Where can I review plan options and purchase a contract?
   1. Consumers can review MVP plans on the website or from in store materials and brochures that outline the service contract offerings
   2. Consumers can submit an application for a service contract online at the MVP website or call a customer care agent during normal business hours
6. Beyond coverage for repairs, what other options will be available?
   1. Emergency Road Service - towing, jump starts, flat tire changes, vehicle fluid delivery, lock out assistance, concierge service, substitute transportation, taxes and fluids, and transfer benefits.
7. Is financing available? If so, how does it work? Is a credit check required?
   1. Financing options are available through Service Payment Plan, Inc. and will be offered to all customers at the time of purchase. SPP provides interest free financing for up to 18 months with no credit check depending on term of coverage.
8. How soon after I purchase the contract will it become effective?
   1. Your coverage becomes effective immediately upon application acceptance.
9. Are there any deductibles?
   1. Yes. The deductible is $100 per visit, regardless of how many covered components are being repaired during that visit.
10. How do I find out what is covered under my policy?
    1. A full disclosure Coverage Booklet is mailed to each MVP plan customer that details the coverage of the plan you purchased.
11. How do I "file" a claim?
    1. Each Meineke Service Center will have access to the Protective Claims Department. Consumers will present their service contract information to the repair facility and the service advisor or manager of that repair facility will contact the Administrator for authorization to begin work. No interface is required between the customer and the Administrator.
12. Do I need to keep maintenance records for my coverage to be valid?
    1. Yes. In order to keep the service contract valid the customer must service and maintain the vehicle as recommended by the manufacturer within 30 days or 1,000 miles of the recommended maintenance interval.
13. What if I move and need to use my MVP plan and there is no longer a Meineke near me?
    1. Repairs can be performed by any licensed automotive repair facility provided they call The Claims Center before work begins for authorization and then payment will be made through Protective's corporate credit card when the repair is completed.
14. If I sell my vehicle can I transfer the MVP plan?
    1. Yes, providing the policy holder follows the proper guidelines as outlined in the Coverage Booklet for transferring a policy in a private party sale.
15. What if I never use my policy during the coverage period, do I get any money back?
    1. No.
16. Can I cancel my contract? If so, how does that work?
    1. Customers may cancel their contract at any time and for any reason and receive a refund of the unused portion. Cancellation requirements will be provided to the customer in the fulfillment materials. The customer will provide a written request to Protective to cancel the contract. If the contract is cancelled within the first 30 days (on Pre-Owned vehicle term plans) or 60 days (on New Vehicle term plans) and no claim has been paid, a full refund is made; if cancelled beyond 30 days (on Pre-Owned vehicle term plans) or 60 days (on New Vehicle term plans) based on state law, the customer will receive a pro rata refund, less a cancellation processing fee, in accordance with state law.